Please use this identifier to cite or link to this item: https://repository.iimb.ac.in/handle/123456789/12933
Title: Business process mapping for Siebel CRM verticals: IBM BCS Private Limited
Authors: Priyanka, B. 
Keywords: Customer relationship management
Issue Date: 2007
Publisher: Indian Institute of Management Bangalore
Series/Report no.: PGP-SP-P7-112
URI: http://repository.iimb.ac.in/handle/123456789/12933
Appears in Collections:2007

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